Privacy Policy

Introduction

Cox Logistics Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our freight transportation services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Data from Forms

We collect personal information that you voluntarily provide when you:

• Submit a quote request through our website
• Contact us via email or phone
• Fill out service inquiry forms
• Subscribe to our newsletter or communications

This information may include:

• Full name
• Email address
• Phone number
• Company name
• Service requirements and shipping details
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on each page
• Date and time of your visit
• Device identifiers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. For detailed information about our use of cookies, please see the "Cookies and Tracking Technologies" section below.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Processing and responding to your quote requests
• Providing freight transportation services
• Communicating with you about your shipments
• Managing your account and service agreements

Communication

• Sending you updates about your service requests
• Responding to your inquiries and support requests
• Sending promotional communications (with your consent)
• Providing important notices about service changes

Service Improvement

• Analyzing website usage to improve our online presence
• Understanding customer needs to enhance our services
• Conducting analytics and research
• Detecting and preventing fraud or technical issues

Legal Compliance

• Complying with legal obligations and regulations
• Responding to lawful requests from public authorities
• Enforcing our terms of service and agreements

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as:

• Email delivery services (e.g., FormSubmit for contact forms)
• Website hosting providers
• Analytics services
• Payment processors (if applicable)

These providers are contractually obligated to protect your information and only use it for the purposes we specify.

Business Partners

We may share information with business partners necessary to fulfill your service requests, such as:

• Partner carriers for freight delivery
• Logistics coordinators
• Insurance providers (when required)

Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, including:

• Compliance with legal obligations
• Response to subpoenas, warrants, or court orders
• Protection of our rights, privacy, safety, or property
• Enforcement of our contracts or legal claims

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain accurate business records

When personal information is no longer needed, we will securely delete or anonymize it. The retention period may vary depending on the purpose and applicable legal requirements.

User Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

Correction

You may request that we correct any inaccurate or incomplete personal information we hold about you.

Deletion

You may request that we delete your personal information, subject to certain exceptions such as legal retention requirements.

Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances.

Objection to Processing

You may object to our processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.

Withdrawal of Consent

Where we rely on consent for processing, you may withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days. You may be required to verify your identity before we can process your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. Types of cookies we use include:

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous statistical data. This information helps us improve our website and services.

Marketing Cookies

These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Managing Cookies

You can control cookies through your browser settings and our Cookie Settings tool. Note that disabling certain cookies may affect the functionality of our website. For more information, please see our Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Third-party services we use include:

• FormSubmit: For processing contact form submissions
• Google Analytics: For website analytics (if implemented)

These services have their own privacy policies, and we recommend reviewing them.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

We take appropriate measures to ensure your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Significant changes will be communicated via email or website notice
• Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

For data-related requests, please include "Privacy Request" in your email subject line and provide sufficient information to verify your identity.

How to Request Your Data

To request a copy of your personal data:

1. Send an email to inbox@coxlogistics.org with "Data Access Request" in the subject line
2. Include your full name and any identifying information (email, phone number used in submissions)
3. We will verify your identity and respond within 30 days

How to Delete Your Data

To request deletion of your personal data:

1. Send an email to inbox@coxlogistics.org with "Data Deletion Request" in the subject line
2. Include your full name and identifying information
3. Specify which data you would like deleted (e.g., contact form submissions, marketing data)
4. We will process your request within 30 days, subject to legal retention requirements